Meet the Team

John & Shelly Etter
Owners
John and Shelly Etter, who both born and grew up on the Monterey Peninsula, founded John C. Etter Plumbing in 1987. In 2014 the company’s name was changed to Reliable Plumbing & Heating Services. Prior to 1981, Shelly had worked for her parent’s plumbing business. John has over 40 years experience in plumbing. John and Shelly have been married for over 33 years and have two daughters and three grandchildren.
Nicole Mercado
Customer Care Manager
Nicole grew up in the plumbing industry with her parents, John and Shelly, and grandparents owning their own plumbing businesses. She graduated from San Diego State University with a bachelor’s degree in Arts and Sciences. She enjoys working with people and keeping everyone organized. Nicole is married and has two sons.


Steve O'Briant
Service Technician
Steve has been a plumbing and heating technician for over 13 years and has been with Reliable Plumbing & Heating Services his entire plumbing career. He is very knowledgeable in all areas of plumbing and heating services and enjoys the interaction with his clients. Steve is married and has four children and three grandchildren.


Gregory Lodes
Service Technician
Greg has been a plumbing technician for the past 5 years. He excels in drain cleaning and leak repairs. He is a single father of a 12 year old daughter. In his free time he enjoys taking his daughter to Jiu-Jitsu and the shooting range.



Aaron Nichols
Service Technician
Aaron has been a plumbing technician since 2001. He is an expert at drain cleaning and has many customer requesting his services specifically. Aaron is married and has three sons. In his free time he enjoys hanging out with his family, hunting & fishing.


Daniel Garcia
Daniel graduated from Hartnell College with an Associates of Science in Construction Management and Residential Carpentry. After working in many phases of residential and commercial construction in 2016 Daniel decided to follow his grandfathers’ footstep and become a Plumbing Service Technician on the Monterey Peninsula.